PLEASE READ THESE BEFORE YOU BOOK YOUR CLASS
You can cancel your place at any time up to 7 days before the first class of the term begins to receive a refund. Absolutely no refunds will be issued for cancellation within 7 days of the term start date or once the term of classes has begun. If you are unable to attend a class you have paid for you can attend another class using our catch up credit system. This is explained below.
If you book a private lesson and you wish to cancel, you must give 24 hours notice or you will have to pay a £10 cancellation fee.
Please speak to us regarding any issues you have about attendance, we endeavour to be as flexible as possible for you.
Cloud reserves the right to cancel or change classes at any time – we endeavour not to do this without plenty of notice and only during extreme circumstances would a class be cancelled mid term. If you have paid for your class and it is cancelled, you will be reimbursed or transferred to another class at your discretion. Cloud has no control over classes run by outside instructors.
Cloud reserves the right to refuse entry to classes – if you book onto a class that is beyond your level Cloud is not obligated to honour your booking and will refund your course fee. Cloud is not obligated to allow anyone entry to class and may refuse your entry at any time.
CATCH UP CLASSES
We provide a ‘catch up’ service where if you miss a class in your term you can attend another class to catch up your missed class.
1. Choose the class you cannot attend on the booking page and click ‘I cannot attend’. This will credit your account with one catch up.
2. Choose the class you want to attend instead and click book and pay. The system will automatically spend the credits you have on your account.
Remember – you must click ‘I cannot attend’ 2 hours before your class is due to start, otherwise you will not receive a catch up credit and we cannot add these later.
We offer catch ups so that you have the opportunity to get all the classes you’ve paid for with a modicum of flexibility to them, so if you’ve booked a term of four classes but you’re away one week you can do two classes in one week another time to make sure you get all the classes you’ve paid for. You can attend any aerial discipline as a catch up so if for example you’re booked into pole and miss a week you can do hoop the week after as a catch up and take the opportunity to try something new. The reason we have the two hour window is so that we can try and fill your place with another student so no one is missing out when they don’t have to.
IMPORTANT – If you do not click ‘I cannot attend’ you will not receive the catch up credit. Your credits also have a life span of one term and will run out at the end of the month so make sure you’ve spent them before then! Catch up credits cannot be added after the event so please remember to click that button!
Please be on time for your classes – if you are late and miss the warm up you are required to warm yourself up and the responsibility for being warm and ready to join the class transfers to you; no responsibility will be accepted by Cloud if you are not physically ready to join in or sustain injuries due to being improperly warmed up.
Do not teach other students – you are not qualified, experienced or insured to teach Cloud’s students and you should not do so, nor should you ask another student to show you how to do a move that you have not been shown by your teacher. If another student sustains an injury because you have incorrectly told them to do something then Cloud cannot be held responsible. Additionally, if you perform a move that you have been advised to do by another student rather than your teacher, Cloud will not be held responsible for any injuries you sustain. Students found to be repeatedly breaking this rule will be spoken to about this; it’s extremely important that students teaching students does not happen in class. The disclaimer you sign at the beginning of every class states that Cloud will not be held responsible for any moves performed that have not been directly demoed by the teacher.
You must wear appropriate clothing for classes – all jewellery must be removed before class – rings and bracelets can scratch the pole and get caught on the hoops, causing injury. Any sharp or metal objects worn can tear the silks and damage our equipment. If you have an item of jewellery that you cannot remove, you may cover it with a plaster or bandage, but you will be liable for any damage of our equipment and Cloud will not be liable for any jewellery related injuries.
At Cloud we allow anyone to take photographs and videos of their moves, but we ask that you do not video the instructor teaching the class. We also ask that you inform your instructor before class begins if you are uncomfortable with videos being taken. Cloud instructors will often video and photograph the classes to display on websites or social media; if you are unhappy with this you must inform your teacher before the class begins. The disclaimer you sign at the beginning of each class states that we use video and photography in our classes.
If you have any queries just take a look at our FAQs section on the website or drop us an email.